Replacement and Cancellation Policy

At Anmar Alrifaie Medical Instrument LLC, we strive to ensure a hassle-free experience for our customers. Our Replacement and Cancellation Policy outlines the terms and conditions for replacing products and canceling orders.

 

Replacement Policy:

  1. Eligibility for Replacement:

    • Products can be replaced only if they are received in a defective or damaged condition.
    • Requests for replacement must be initiated within 7 days of receiving the product.

  2. Process for Replacement:

    • Contact us at info@anmarmedical.com or +971 58 9242 105 with the order details, reason for replacement, and proof (e.g., photos of the damaged product).
    • Once approved, the defective item must be returned in its original packaging.
    • Replacement shipping will be arranged at no additional cost to the customer.

  3. Non-Eligibility:

    • Replacement is not applicable for items damaged due to misuse or improper handling by the customer.
    • Products marked as non-replaceable during purchase are not eligible.

 

Cancellation Policy:

  1. Order Cancellation:

    • Orders can be canceled before they are shipped. Once an order is shipped, cancellation is no longer possible.
    • To cancel an order, contact us immediately at info@anmarmedical.com or +971 58 9242 105.

  2. Refund for Canceled Orders:

    • If a cancellation request is approved, the refund will be processed back to the original mode of payment within 7-14 business days.

  3. Non-Eligibility for Cancellation:

    • Orders that have been shipped or delivered cannot be canceled.

 

Contact Us:

For any questions or assistance regarding replacement or cancellation, please contact us:

We are committed to resolving your concerns promptly and ensuring your satisfaction with our services. Thank you for choosing Anmar Alrifaie Medical Instrument LLC.